Hi all,
I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
<snip>
11/05/14 08:50:48:184 | [INFO] | | | | | | | 5236 | **File download complete.**
11/05/14 08:50:52:145 | [INFO] | | | | | | | 3732 | **File download complete.**
11/05/14 08:51:05:327 | [INFO] | | | | | | | 1784 | **File download complete.**
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | The windows error code is - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | Failed to send the request to server to get the response - 12002
11/05/14 08:51:06:968 | [ERROR] | | | | | | | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
11/05/14 08:51:06:992 | [INFO] | | | | | | | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:51:11:514 | [INFO] | | | | | | | 6844 | incrementing the thread. now the active thread count is 2
11/05/14 08:51:12:519 | [INFO] | | | | | | | 6648 | **File download complete.**
11/05/14 08:51:16:541 | [INFO] | | | | | | | 6844 | decrementing the thread count. now the active thread count is 1
11/05/14 08:51:22:281 | [INFO] | | | | | | | 3452 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:51:29:022 | [INFO] | | | | | | | 1836 | **File download complete.**
11/05/14 08:52:22:381 | [INFO] | | | | | | | 7220 | incrementing the thread. now the active thread count is 2
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | The windows error code is - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | Failed to send the request to server to get the response - 12002
11/05/14 08:52:26:971 | [ERROR] | | | | | | | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
11/05/14 08:52:27:383 | [INFO] | | | | | | | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
11/05/14 08:52:27:663 | [INFO] | | | | | | | 4908 | resetting intermitent error 9 from to 1 to 0
11/05/14 08:52:28:733 | [INFO] | | | | | | | 6064 | **File download complete.**
11/05/14 08:52:42:810 | [INFO] | | | | | | | 7220 | **File download complete.**
11/05/14 08:52:45:570 | [INFO] | | | | | | | 3788 | **File download complete.**
</snip>
There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.
