I have an epson printer R3000 and I can't seem to print an image although it says its sending the data-I can print when the image is in a preview format, Epson suggested I contact phoptoshop-can anyone help?????

I have an Epson R3000 printer and I can't seem to print an image although I can print when its a preview format. Contacted Epson they suggested that it may abe an app issue with photoshop , can anyone help?