Sara, my co-worker spent the better part of the afternoon on phone support to try to do just that. I am not sure what the problem was but we ended up with an issue tracking number. No receipt or invoice of the renewal and no access to our responses to our forms which we made the mistake of archiving in formcentral. What I would like to see happen to resolve this issue is proof of the charge to our credit card in the form of a PDF receipt as well as access to all our forms and recorded form submissions. Thank you.
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