- What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
- After Effects CC 2014 Release Version 13.2
- Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
- Yes, Even just uninstalled and reinstalled AE about 15 minutes ago.
- What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
- Windows 7 Professional, Service Pack 1
- If you are getting error message(s), what is the full text of the error message(s)?
- ""Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0 or later. This may require installing the current display driver. For now, ra-tracing will use the CPU. After installing CUDA 5.0 or later, restart your computer"
- What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
- Had my project open, as well as a few other programs (Outlook, Mozilla, etc). My computer just froze up and then crashed. When I restarted, I started getting this error for the first time. It pops up each time I open AE, even after the reinstall.
- Also, my project is now unable to open.**
- Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
- Not sure what this means.
- Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
- Processor: Inter Core i5-4570 @ 3.20GHz
- RAM: 8GB
- GPU: Intel HD Graphics 4600
- Monitors: 1. 22" screen
- Disk drives: 1
- External drives: Um, I'm connected to 2 other drives on my work's network if that's what you mean.
- What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
- Intel version 9.18.10.3204
- CUDA... I have no idea.
- Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
- Nope.
- What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
- Umm, I don't know.
- Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
- QuickTime 7.6.6
- What other software are you running?
- Nothing out of the ordinary.
- Do you have any third-party effects or codecs installed?
- Not that I know of.
- Are you using OpenGL features in After Effects?
- Nope.
- Does the problem only happen with your final output, RAM preview, or both?
- Error opens on AE start up.
- Are you using Render Multiple Frames Simultaneously multiprocessing?
- I don't think so.
- Are you using the ray-traced 3D renderer?
- Not that I know of, I don't even know what that is. That's why I'm even more confused with my error.
- If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
- N/A.
** - The error I'm getting when I try to open the project I was working on is "After Effects warning: Unable to import file 'file.path' as project (bad format or not readable)". This also happened after the computer crash. My guess is it's just correct now, but if you have any ideas, what would be helpful too.