I have a customer using the latest Acrobat version which has the latest updates applied on a PC running Windows 7. She chooses Create, then PDF from scan, then Custom scan. The custom scan window opens with nothing selected or the scanner type. Multiple times I have gone into the Configure Defaults section and selected the scanner attached to her PC and selected the other options she wants and clicked Save. If I stay in Acrobat and go to the Custom Scan page, all the defaults I selected are there. But if I exit out of Acrobat and reopen it and go to the Custom Scan page, no defaults are selected.
So for some reason Acrobat is not saving the defaults. What could be causing this and what is the solution? This doesn't stop the customer from selecting what she wants when she goes to do a custom scan, but she shouldn't have to do that, that's what the defaults are for.
Jonathan