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How can Adobe tell me to pay for a service that I renewed a short while ago?

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I'm a subscriber to ExportPDF, I've just opened a PDF and converted it, and when I clicked the link to retrieve it, Adobe asked me to change the password, which I did and confirmed via email, but now when I click on the link to go to the converted document, Adobe tells me I've to pay. How can this be when I renewed the service not long ago.


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