Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account. My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
I would recommend contacting our support team at Contact Customer Care. This link should allow you to speak with a member of our support team without having a software titled registered.
Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly. Once you have made this verification if you can either private message me or update this discussion I will submit the request.