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Re: crashing on New Sequence

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You should be able to get the above from your system information on a PC, I've listed mine below ... but that list is, without acronyms:

OS ... operating system, as in Win 7 Ultimate or whatever;

CPU ... what main "chip" is your computer built around? I've got an Intel i7-4770 and on as seen below;

RAM ... how much memory does your machine have, typically like 8Gb, 16Gb, or so;

GPU ... your video card ... mine's the GTX770 from below;

vRAM ... how much video memory is on the video card ...

Driver version ... what does your system say is the driver in use for that video card?

 

The build number of PrPro I told you how to find within PrPro. You'll have to tell us what your media is from, whether it's say an mov file or mp4 or AVCHD ... whatever. Is it from a camera? If so, which?

There's an info palette in PrPro, click on any asset in the Project panel, choose the info palette, and it will tell you what type of codec, frame rate (23.976? 20.97? 60?) & frame size (1280x720, or 1920x1080 or whatever). Either that or in the Explorer right-click on a file and it should give you an option for details on that file.

 

Now ... you imported, then from the Project panel, got PrPro to make a new sequence, and when you try & do something with that sequence, then it crashes? A screen grab of your sequence settings would be awfully nice ... Windows has the "Snipping Tool" buried in the programs/Accesories folder off the start menu. Send that to your desktop as a shortcut, drag it down onto your task bar, then go into PrPro and select a panel ... click on the snipping tool on your task bar, then use the cursor to select the "box" of the screen (drag it diagonally to select an area) you want to get a picture of, save it to your desktop with a name ... then paste that into your message.

 

Neil

 

 

Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 Build 7601

Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM)    16.0 GB

 

 

EVGA NVIDIA GeForce GTX 770

4Gb vRAM

Driver Version    347.52

w/ monitors on HDMI & DVI outs

 

System: 2-disc SSD RAID

Cache Files: SSD

Media Files: 2TB Internal HD

Project Files: 2TB Internal HD

Export Files: 2TB Internal HD


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