tomb56
This is not Adobe. Rather user to user forum.
Please try the following path to Chat Orders
Premiere Elements
Membership, Account, Playment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you need to navigate to the Chat Panel using the above titles as guides.
The following Adobe link may hold more answers for you on this.
http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml
Please let us know the outcome.
Thank you.
ATR.