dear Jeff A Wright, thank you however contacting customer care only ever brings me back to the forum, chat never works and the phone line only ever puts me on hold forever. this is the 3rd time i have asked this now on the forum and i don't yet have solution.
i have tried on different devices and browsers, the result is the same.
i have a another monthly payment due in 2 days for a product which no longer serves my requirements and i have every right to cancel but cannot, why do i feel like i am being scammed?