i just tested with firefox and i have someone live (amit this time) within 1 minute every time i test.
i don't really understand why so many people complain about and/or have trouble with adobe chat. i've tested 4 times in the past 4 weeks and every time they are promptly and courteously respond to my specific message. amit wished me a happy new year, so i'll pass that along. happy new year and try again.