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Re: Adobe Illustrator CC 18.1.1 doesn't open files with "cmd O"

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Fettone,

 

You may try the list; you may consider going straight to 6).

 

The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.

 

If possible/applicable, you should save current artwork first, of course.

 

1) Close down Illy and open again;

2) Restart the computer (you may do that up to at least 5 times);

 

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

 

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

 

Even more seriously, you may:

 

6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

 

http://www.adobe.com/support/contact/cscleanertool.html


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