Tivers95
The operating system and possible error messages already asked about are important. Also, are you working from a home
computer or a company or school network?
I would like to get some additional information in order to help.
1. How far do you get in the install? Do you get beyond the Sign In dialog? Do you get to the Welcome Screen? I am trying to get at
where "it" is when you say you click on it and nothing happens.
2. Are you running the program from a User Account with Administrative Privileges or just right clicking the program's desktop icon to apply Run As Administrator?
Assuming Windows 7, 8, or 8.1 64 bit..have you tried to open the program
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
and, in the Adobe Premiere Elements 13 Folder, right clicking the Adobe Premiere Elements.exe to apply Run As Administrator, and then doubling clicking
that file to try to open the program from there?
3. Does the problem exist with and without the antivirus and firewall(s) disabled.
4. Do you have installed a pen and tablet device instead of a mouse?
5. Please also look at renaming the SLCache Folder as per the following information which applies to 13 as well as 12.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Please review and consider. We will be looking forward to your follow up. If any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR