Friday, February 20, 2015 I contacted Adobe to purchase Acrobat Pro because I was in need of it right at that moment. I spoke with the representative and purchased the product as a student for $126. After I made the purchase I was told that I wouldn't be able to use the product until I sent in the verification information as a student. I told the representative that I had a school tuition payment receipt that I could upload and he told me that was fine, but it would take at least 24-48 hours before I could use the product. At that point I asked to cancel the order and was told by the representative that he could not do that and he would have to transfer me to the billing department. I said okay and was on hold for approximately 35 minutes and I explained the situation the 2nd representative and was told that she was not the right person and she would transfer me to someone else. I was on hold waiting for that person for about 20 minute and I had to go. So, I called back later and it took 25 minutes for someone to answer and was told again that I had to be transferred. I waited again for 15 minutes and had to go, but put in for a call back. About an hour and a half later I received a call back and was told that this was not the right department and I would need to be transferred. In the interim I thought that I would just purchase the monthly service $19.99 so I could get done what I needed to get done. I did so and had a problem loading the product, again I began going through the calling process for support with NO success.
At this point I just want my money back for both services purchased and I'm pretty done with Adobe. For an organization to have such great products it is really unfortunate that your service is not up to par. I do not expect ANY problems with a refund as I purchased both products on 2-20-15 and it is only one day later 2-21-15.