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Re: Premiere Pro CC 2014.2 has been crashing within 10 minutes of opening a project. Usually when scrolling, but not always. What can I do?

Hi Chris,

Chris Skrundz wrote:

 

Sometimes it does it without scrolling, just on it's own.

 

PC. HP Z800 16 GB Ram Dual quad core Xeon  NVidia Quadro 3800 card.

 

I started this project last week and went an entire day without a crash.  Since then the only major change to the computer was installing Quick Books 2015.

 

Sometimes when I reopen PPRo after the crash, I get an error message that says Mercury GPU hardware not found, opening in software only mode, but that is maybe one time out of five.

 

Any thoughts?

 

You may want to update your GPU drivers.

Quick Books is less suspect, but you might try uninstalling it temporarily if updating GPU drivers does not help.

 

Thanks,

Kevin


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